Along with our many veterinary colleagues in the community, we have faced unprecedented challenges in the last year and a half. There are many different types and sizes of veterinary clinics in our community and each one has had to adapt in their own way using protocols and procedures that work best for them and their clients.
McCauley Animal Clinic is six weeks into the transition of offering in clinic exam appointments (vs exclusively curbside service). Because we are a busy, multiple doctor practice with limited physical space, the management plan for the initial period of transition was to control chaos and strive for greatest efficiency by continuing the "call upon arrival" practice for all clients arriving for drop offs, exam and technician appointments, surgical patient discharges, and food and medicine pick ups. For the most part, operations have been very efficient and we've continued to work hard to accommodate client's requests and meet patient's needs. There have been times though that the volume of demand has been so high that our ability to answer client's phone calls has been overwhelming, and thus, some clients were having to make multiple attempts to contact staff via phone. This can be a very frustrating experience, and leave a client wondering, "what is going on in there?!"
We feel that now is the right time to make another step towards normalcy, and further improving service to our clients. Starting immediately, clients will NOT be required to call upon arrival to pick up food and medicine or check in for their surgical appointments and "in clinic" exam appointment. Clients opting for our curbside service will, of course, still call to check in. However, due to the limited number and constantly occupied exam rooms, technician appointments will still be on curbside service. Please understand that due to our very full schedule, allowing the majority of clients to just come on in upon arrival will likely create a very busy reception area. Despite this, we feel that being inside the clinic witnessing in person the activity will be less frustrating than waiting outside in bewilderment. Please be patient as we try to serve each client's needs in the reception area.
It is still requested to please allow us 24-48 business hours to fill prescriptions, and still encouraged that food and prescriptions be paid for before arriving if at all possible. This will help make for a quicker and less congested pick up process for both clients and staff.
No Call Necessary Upon Arrival:
-In clinic exam appointments (still just one person please); Arrived earlier than 5min prior to your appt time? Please wait in your car before coming inside to check in to help alleviate congestion
-Surgical and dental patient check-ins and discharges
-Food and prescription pick ups
Call to Check In and receive Curbside Service:
-"Drop Off" exams (at drop off and pick up)
We are happy to announce that beginning Tuesday, May 4th, our clients will have the option for "in clinic" or "curbside" service for scheduled appointment exams!
* ALL clients will still CALL 1st upon arrival to check in for their appointment
* Surgical Check-ins and Discharges will still operate via curbside service procedures
* Tech appointments still curbside
* Rx and food pick ups still curbside
* Limit ONE client per exam appointment
We are NOT requiring clients nor staff to wear a mask. If you are uncomfortable with this for any reason, please tell us you want curbside service.
We kindly ask that if a client is not feeling well, that another person bring the pet for the exam or the appointment be rescheduled.
Appointments may take a bit longer as we adjust to this transition--please be patient with us! We are doing our best to think through the logistics of the combination service process and volume of clients being seen.
We look forward to seeing you with your pets in the exam room again!
Your Pet Healthcare Team at McCauley Animal Clinic
We wanted to give you an update on the prospective of the clinic reopening its doors to invite clients in for physical exams with their pets. Although we do not have a definitive date for this, the wheels are in motion and we have started preparing!
The critical factor for determining when McCauley Animal Clinic will have clients back in the clinic for exams has been awaiting the arrival and administration of COVID vaccines. Because pet examinations occur in small closed rooms, we have felt it prudent to protect ourselves and our clients during the last year. Our conviction in the last year with curbside only service has been to maintain full-service and availability for your pet’s healthcare needs as much as possible. A portion of our staff have already been fully inoculated with the vaccine, another portion have received their first of two booster vaccines, and the remaining portion of critical staff have either an appointment or are awaiting notification of their appointment to receive the vaccine.
We know and respect that some clients are anxious to hear when they can be with their pets during the examination. We also know that some clients will continue to want or need to be provided with curbside service—we can inform you at this time that we are happy to continue providing this option indefinitely!
We appreciate your enduring patience as we work towards a client reintegration date. You will receive another notification in the next few weeks with a “reopening” date, and details associated with it. We look forward to welcoming you back into our clinic again with your pets!