We wanted to send an overdue message to tell you how much you are valued. We’d like to also purposefully explain our past, present and indefinite future operations during the COVID pandemic. Eight months after closing our doors to client traffic inside our building, we disappointingly continue to find ourselves in the position of necessitating curbside service. Because of this unanticipated prolonged curbside service, we think it’s important for our clients to understand our ultimate goals, and the challenges we face as an essential pet healthcare business during the pandemic.
Our top priority has always been to remain available to treat your pet’s medical needs, both urgent and non-urgent. If our staff became infected from increased contact with clients inside our facility, it would be devastating because we very likely would be forced to close down. This closure, even temporarily, would not only affect the livelihood of our staff, but would render us unavailable to treat our client’s pets. As an essential healthcare business, we do not want to take on this risk that can be reasonably avoided by continuing to see pet’s through curbside service where the staff bring your pet in and out of the clinic, and the majority of communication is over telephone.
Different businesses in our community are operating in different ways, many allowing little to no restrictions or cautionary measures. While one business’s protocol may be appropriate and sensible for that particular business, it may not be appropriate for another. McCauley Animal Clinic, and our veterinary partners in healthcare alike in our community, must however, access things appropriate to our very specific facility and nature of our services. The logistics of carefully and properly managing multiple clients and their pets at a time in our lobby and exam rooms would be very difficult. Our clinic, a small, family-owned business, is not a large, corporate structure like Home Depot or Dierberg’s where there’s abundant area to freely move about and safely distance from others. Additionally, modifying exam rooms in a physical way to ensure contamination prevention would be unreasonable and cost prohibitive.
Measures taken to improve client service include:
The management and associate veterinarians would like to recognize and commend our staff on their continued dedication, patience, focus, flexibility, good spirits and overtime hours in a concerted effort, tirelessly striving for excellent patient and client care and experience. We are proud to have such a special team of staff who truly enjoy what they do.
Thank you to those clients who have been extremely supportive and patient during the most challenging times, and to those that have sent us special treats and food to help us through some never-ending and tiresome days—we truly appreciate it even if we weren’t able to adequately thank you!
We understand there are many different opinions as to the status of the COVID situation, but feel we must err on the side of caution in order to continue to provide the best and most consistent care for you and your pets. Therefore, we’ve made the difficult but prudent decision to remain on curbside service indefinitely. We all look forward to the time we can see you again inside the clinic!
Christie Burris, Practice Manager
Dr. Aaron McCauley, Owner/Veterinarian
Dr. Ira McCauley, Owner/Veterinarian
Dr. Mike Hoffman, Associate Veterinarian
Dr. Michelle Cutt, Associate Veterinarian
Dr. Sarah Bonstead, Associate Veterinarian